FAQs

Once an order is placed and payment is completed, it generally cannot be modified.

If you need to make changes (such as address updates or product adjustments), please contact our customer support as soon as possible, and we'll do our best to assist you.

If your order hasn't been processed or shipped yet, you may be able to cancel it. Please contact customer support right away, and we'll let you know if cancellation is possible based on the order's status.

You can update your shipping address when you place your order.
If you’ve already paid, contact customer support right away — we’ll help you change it.
Once your order has been processed and shipped, we may not be able to update the address.

During checkout, there will be an option to enter a promo code or discount coupon. Simply enter the code in the provided field to apply your discount to the total amount.

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Union Pay. You can select your preferred payment option at checkout.

Check your payment details and try again, or use another payment method.
If it still doesn’t work, contact customer service for help.

Yes, our website uses the latest encryption technology to ensure your payment information is secure.
We also comply with industry standards for online payments, so you can shop with confidence.

For your safety and privacy, we do not store your payment information. We work with trusted third-party payment processors who securely handle payment data on our behalf.

Yes, we offer international shipping worldwide.We provide free global delivery, and most orders arrive within 2–7 business days.

We ship from our overseas warehouse within 12 hours (same day, Mon-Fri) — delivery takes just 2-7 business days.

Yes! Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the 17 track website.

Check your shipping status and track your package.
If still missing, contact customer support.

Within 30 days from the date the undamaged product is delivered to the specified address, if you find any quality issues with the product, you can request to return it and receive a full refund.

If the return is due to reasons unrelated to the product's quality, such as personal preference, you will be responsible for the return shipping costs.

For more details, please visit our "Return & Refund Policy" page.

To ensure a hassle-free return process for you, please contact our customer support team at info@intelamp.com to initiate a return request and we'll assist you further.

Once we process your return, a refund will be issued to your original payment method.

Please note that it may take up to 5 business days from the date you receive the refund notification email for the funds to reflect in your account, depending on your bank or payment provider's processing time.

Any product purchased from intelamp official is warranted for 1 year.

For more details, please visit our "Warranty Policy" page.

Most Intelamp solar lights use large-capacity batteries (4000mAh–20000mAh) and high-efficiency solar panels. After a full day of sunlight charging (about 5–8 hours), the lights can typically run all night.

In motion-sensor mode, many models can operate for up to 3 consecutive nights because the lights only switch to full brightness when motion is detected, saving energy.

Yes. Intelamp solar lights are designed with high-efficiency solar panels and large battery storage, allowing them to store extra power during sunny days.

Even with limited sunlight, the lights can still provide several hours of illumination, and many models are optimized to maintain reliable performance during cloudy or rainy weather.

Yes. Intelamp outdoor lights feature an IP65 waterproof rating and durable ABS housing.

This means they are built to withstand rain, snow, heat, and outdoor conditions, making them suitable for locations such as:

• Yards
  
• Driveways
  
• Gardens
  
• Garages
  
• Patios
  

They are designed for year-round outdoor use.

Installation is simple and no wiring or electrician is required.

Each product includes mounting screws and zip ties, so you can install the light on:

• Walls
  
• Fences
  
• Trees
  
• Poles
  
• Garage frames
  

Some models also feature a separate solar panel with cable (up to 16.4 ft), allowing you to place the panel in direct sunlight while mounting the light where you need illumination.

Many Intelamp motion lights use dual PIR motion sensors for wider detection.

Typical detection range:

• Up to 180° sensing angle
  
• 16–32 ft motion detection distance
  

This wider coverage helps detect movement from the front and sides, reducing blind spots and improving outdoor security.

We're here to help 24/7! If you have any questions or need more information, please feel free to contact our support team at info@intelamp.com.