- How to order?
Open the product page for the product(s) of your choice
Select the quantity, color, size and plug type of the product(s) that you would like to order and click “Add to Cart”
Click "Check Out" in the pop-up window.
In the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"
Click "Continue to payment method" on the next screen
The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.
- How can I track my order?
click this page(https://intelamp.com/apps/17TRACK), you can track your order by offering your order number.
- What method of payments are accepted?
We accept PayPal and all major credit cards as secure payment methods.
- How long does shipping take?
We process and ship most of our orders within 48 hours.
Based on our historical data, shipping time is around 3-18 days if you are using standard shipping.
However, in rare occasions, your package may be delayed for circumstances beyond our control such as holidays and customs inspections.
For more information about our shipping policy, please click here.
*Shipping times may be slightly delayed due to the COVID-19 pandemic. Shipping couriers are currently operating at a reduced capacity.
- What if I made a mistake in the shipping address?
If vou have made a mistake in your shipping address please email sale5@intelamp.cn within 12 hours of placing your order. Please make the subject line 'Change of Address' and provide your full name, order number and corrected shipping address.
- General Question
- how to clean solar lights? Keeping your solar lights clean ensures optimal performance and longevity. Here’s a step-by-step guide. First, turn off the lights, then remove the solar panels, clean the solar panels, clean the light fixtures, check for debris, lastly, reassemble and test.
- how to clean solar light panels? Use a soft cloth or sponge to wipe the surface gently. For stubborn dirt or grime, mix a small amount of mild dish soap with water. Dampen your cloth with the solution and gently scrub the panels. Rinse with clean water and dry with a soft cloth to prevent water spots.
- do solar lights need direct sunlight? While solar lights work best with direct sunlight, they can also function with indirect light, though with reduced efficiency. They convert sunlight into energy to power their lights, and even on cloudy days
- how to charge solar lights without sun? You can charge solar lights without direct sunlight by utilizing artificial light sources like incandescent or LED bulbs, or by using a battery charger or battery pack.
- how to fix a pir sensor solar light? To troubleshoot a PIR sensor solar light, first check the solar panel's cleanliness and placement, battery performance, and LED functionality. If the sensor isn't triggering, try cleaning the sensor, verifying wiring connections, and resetting the light.
- how long do solar lights last? Solar lights typically last 2 to 5 years, but intelamp solar lights have the top quality of components, environmental conditions, and maintenance, intelamp solar lights have a longer lifespan than similar products on the market.
- how many hours do solar lights work? The lighting duration depends on the battery capacity and Power of solar lights. A full charge of intelamp solar lights usually can light up 8-12hrs, longer than similar products. The detailed lighting time refers to specific solar lights parameter.
- do solar lights have to have direct sunlight? While solar lights can function with indirect sunlight or even under ambient light conditions, they charge and perform best when exposed to direct sunlight.
